Return Policy

Return Policy

At Meta Verse Market, we strive to ensure that you are completely satisfied with your purchases. However, if you need to return an item, we're here to help. Below are the details of our return policy:

Return Window:
You have 30 days from the date of your purchase to initiate a return. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.

Condition of Returned Items:
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging with all seals intact.

Non-Returnable Items:
Certain types of items cannot be returned, such as perishable goods, custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Return Process:
To initiate a return, please email us at luxoralifestyles@gmail.com with your order number and details about the product you would like to return. We will provide you with instructions on how to proceed.

Please note that you will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Refunds (if applicable):
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of